Privacy Policy

2.1 Personal Information

We collect information you provide directly, including:

• Account Information: Name, email address, phone number, password
• Shipping Information: Delivery addresses, recipient names, contact details
• Payment Information: Credit card details, billing address, payment history (processed via third-party payment processors; we do not store your full payment card details)
• Identity Verification: Government-issued IDs, passport information (when required for customs clearance and regulatory compliance)
• Communication Data: Messages, support tickets, feedback, and correspondence with our team

2.2 Order and Transaction Information

We collect data related to your orders, including:

• Products purchased, order history, and transaction records
• Shopping preferences and saved items
• Quality inspection photos taken at our warehouse
• Warehouse inventory and storage data
• Shipping and tracking information
• Returns, refunds, and dispute records

2.3 Automatically Collected Information

When you use our Platform, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers, device model
• Usage Data: Pages viewed, time spent, clickstream data, search queries, features used
• Location Information: General geographic location derived from your IP address
• Cookies and Tracking: Session cookies, preference cookies, analytics cookies

2.4 Clipboard Data

With your permission, our mobile application may access your device clipboard to detect product links you have copied. This feature allows you to quickly search and import products by simply copying a product URL from another application. Clipboard data is only read locally on your device to detect valid product URLs. We do not store, transmit, or log your clipboard contents for any other purpose. You can disable this feature at any time in the app settings.

2.5 Photo Library and Camera

Our mobile application may request access to your device's photo library or camera for the following purposes:

• Image Search: Upload product images from your photo library to search for similar products
• Order Issues: Attach photos when reporting order problems or submitting dispute evidence
• Profile: Upload a profile avatar photo

We only access photos that you explicitly select. We do not scan, index, or access your entire photo library.

2.6 Information from Third Parties

We may receive information from:

• Third-party e-commerce platforms (to fulfill your orders)
• Payment processors (transaction confirmations)
• Shipping carriers (delivery status updates)
• Social media platforms (if you choose to link your account or sign in via social login)
• Fraud prevention services

3.1 Service Delivery

• Process and fulfill your purchase orders
• Communicate with sellers on your behalf
• Conduct quality inspections of purchased items
• Arrange international shipping and logistics
• Provide customer support

3.2 Account Management

• Create and maintain your account
• Authenticate your identity and prevent fraud
• Process payments and manage your wallet balance
• Send transaction confirmations and receipts

3.3 Communication

• Send order updates, shipping notifications, and service announcements
• Respond to your inquiries and support requests
• Notify you about account activity and security alerts
• Send promotional offers and marketing communications (with your consent)

3.4 Platform Improvement

• Analyze usage patterns and user behavior through analytics tools
• Improve our website, mobile app, and services
• Develop new features and functionality
• Conduct research and analytics

3.5 Legal and Security

• Comply with applicable laws and regulations
• Enforce our Terms of Service
• Detect, prevent, and address fraud or security issues
• Protect our rights, property, and safety
• Prepare customs declarations and regulatory filings

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment processors (e.g., Stripe, PayPal)
• Shipping carriers and logistics partners
• Cloud hosting and storage providers
• Email and communication service providers
• Analytics platforms (see Section 8 for details)
• Customer support tools

4.2 Third-Party Sellers and Platforms

We share necessary information with third-party e-commerce sellers and platforms to process your orders, including shipping addresses and product specifications. We do not share your payment information with sellers.

4.3 Legal Requirements

We may disclose your information when required to:

• Comply with applicable laws, regulations, or legal processes
• Respond to lawful requests, subpoenas, or court orders
• Comply with customs and import/export regulations
• Cooperate with law enforcement or governmental authorities
• Enforce our rights and protect against legal liability

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.5 With Your Consent

We may share your information for other purposes with your explicit consent.

Access

Request a copy of the personal information we hold about you

Correction

Request correction of inaccurate or incomplete information

Deletion

Request deletion of your personal information and account

Portability

Request a portable copy of your data

Objection

Object to certain processing of your information

Opt-Out

Unsubscribe from marketing communications

8.1 Cookies

We use cookies and similar technologies to:

• Enable core functionality (login sessions, shopping cart)
• Remember your settings and preferences
• Understand how you use our Platform
• Improve our services and user experience

You can control cookies through your browser settings. Disabling cookies may limit certain features of our Platform.

8.2 Mobile Analytics

Our mobile application uses Firebase Analytics (provided by Google) to help us understand app usage and improve our services. Firebase Analytics may collect:

• App usage events (e.g., screen views, feature usage)
• Device information (device model, OS version)
• General location data (country/region level)
• App performance data (crash reports, load times)

Firebase Analytics data is processed in accordance with Google's privacy policy. We use this data in aggregate form to analyze trends and improve our services. We do not use Firebase Analytics to track you across other apps or websites.

You can opt out of analytics collection in the app settings.

EU/EEA Users (GDPR)

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local supervisory authority.

Legal Basis for Processing: We process your data based on contractual necessity (order fulfillment), legitimate interests (fraud prevention, service improvement), legal obligations (tax compliance), and your consent (marketing communications, clipboard access).

California Users (CCPA/CPRA)

If you are a California resident, you have rights under the California Consumer Privacy Act and the California Privacy Rights Act, including the right to know what personal information we collect and the right to opt out of the sale of your personal information. We do not sell your personal information.

UK Users

If you are located in the United Kingdom, you have rights under the UK GDPR and Data Protection Act 2018. You may contact the Information Commissioner's Office (ICO) if you have concerns about our data practices.