Privacy Policy

Last Updated: January 2025

1. Introduction

FulfillBot ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our cross-border shopping proxy service.

By using our services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

  • Account Information: Name, email address, phone number, password
  • Shipping Information: Delivery addresses, recipient names, contact details
  • Payment Information: Credit card details, billing address, payment history (processed securely through third-party payment processors)
  • Identity Verification: Government-issued ID, passport information (when required for customs or compliance)
  • Communication Data: Messages, support tickets, feedback, and correspondence with us

2.2 Order and Transaction Information

  • Products purchased, order history, and transaction records
  • Shopping preferences and saved items
  • Quality inspection photos and warehouse inventory data
  • Shipping and tracking information
  • Returns, refunds, and dispute records

2.3 Automatically Collected Information

When you access our platform, we automatically collect:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages viewed, time spent, clickstream data, search queries
  • Location Information: General geographic location based on IP address
  • Cookies and Tracking: Session cookies, preference cookies, analytics cookies

2.4 Information from Third Parties

  • Chinese e-commerce platform data (product information, seller details)
  • Payment processor verification data
  • Shipping carrier tracking updates
  • Social media profile information (if you connect your account)
  • Fraud prevention and security services

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Delivery

  • Process and fulfill your purchase orders
  • Communicate with Chinese sellers on your behalf
  • Conduct quality inspections and warehouse operations
  • Arrange international shipping and logistics
  • Provide customer support and order tracking

3.2 Account Management

  • Create and maintain your account
  • Authenticate your identity and prevent fraud
  • Process payments and manage your wallet balance
  • Send transaction confirmations and receipts

3.3 Communication

  • Send order updates, shipping notifications, and service announcements
  • Respond to your inquiries and support requests
  • Notify you about account activity and security alerts
  • Send promotional offers and marketing communications (with your consent)

3.4 Platform Improvement

  • Analyze usage patterns and user behavior
  • Improve our website, mobile app, and services
  • Develop new features and functionality
  • Conduct research and analytics

3.5 Legal and Security

  • Comply with legal obligations and regulatory requirements
  • Enforce our Terms of Service and other agreements
  • Detect, prevent, and address fraud and security issues
  • Protect our rights, property, and safety
  • Prepare customs declarations and export documentation

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

  • Payment processors (Stripe, PayPal, etc.)
  • Shipping carriers and logistics partners
  • Cloud hosting and storage providers
  • Email and communication service providers
  • Analytics and marketing platforms
  • Customer support tools

4.2 Chinese Sellers and Platforms

We share necessary information with Chinese e-commerce sellers to process your orders, including shipping addresses and product preferences. We do not share payment information with sellers.

4.3 Legal Requirements

We may disclose your information when required by law, such as:

  • Responding to subpoenas, court orders, or legal processes
  • Complying with customs and import/export regulations
  • Cooperating with law enforcement investigations
  • Enforcing our rights or defending against legal claims

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4.5 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption of data in transit and at rest (SSL/TLS)
  • Secure payment processing with PCI DSS compliance
  • Regular security audits and vulnerability assessments
  • Access controls and authentication measures
  • Employee training on data protection
  • Incident response and breach notification procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

  • Account Data: Retained while your account is active and for 3 years after account closure
  • Transaction Records: Retained for 7 years for tax and accounting purposes
  • Communication Logs: Retained for 2 years for customer service purposes
  • Marketing Data: Retained until you opt out or for 2 years of inactivity

7. Your Privacy Rights

Depending on your location, you may have the following rights:

Access

Request a copy of your personal information we hold

Correction

Request correction of inaccurate or incomplete information

Deletion

Request deletion of your personal information (subject to legal obligations)

Portability

Request transfer of your data to another service provider

Objection

Object to processing of your information for certain purposes

Opt-Out

Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at privacy@fulfillbot.com. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Essential Cookies: Enable core functionality (login, shopping cart)
  • Preference Cookies: Remember your settings and preferences
  • Analytics Cookies: Understand how you use our platform (Google Analytics)
  • Marketing Cookies: Deliver personalized advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our platform.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including China and the United States. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Third-Party Websites

Our platform may contain links to third-party websites (such as Chinese e-commerce platforms). We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or prominent notice on our platform. The "Last Updated" date at the top indicates when this policy was last revised.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy@fulfillbot.com

Customer Support: support@fulfillbot.com

Data Protection Officer: dpo@fulfillbot.com

14. Regional Privacy Provisions

For EU/EEA Users (GDPR)

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.

For California Users (CCPA)

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to opt-out of the sale of personal information. We do not sell your personal information.

For UK Users

UK residents have rights under the UK GDPR and Data Protection Act 2018. You can contact the Information Commissioner's Office (ICO) if you have concerns about our data practices.

Your Consent

By using FulfillBot's services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described herein.